Return & Refund Policy

Returns and Refund Policy

West Beverly Sales LLC ("West Beverly Sales," "we," "us," or "our") offers the following return and refund terms for all merchandise purchased through westbeverlysales.com. By placing an order, you acknowledge and accept the terms below.
 

1. Return Window.

Requests to return eligible merchandise must be initiated within fourteen (14) calendar days of the delivery date as recorded by the carrier's tracking. Requests submitted after this window will not be accepted.
 

2. Eligible Returns.

To qualify for a return, items must be unused, unopened, in their original packaging, and in the same condition as received. Books and printed materials must be free of any markings, creases, or signs of reading. We reserve the right to inspect all returned merchandise and to deny a refund, or issue a partial refund, for any item received in non-resalable condition.
 

3. How to Initiate a Return.

Email shane@westbeverlysales.com with your order number, the item(s) you wish to return, and a clear photograph of each item in its current condition. We will respond with a Return Merchandise Authorization (RMA) and return shipping instructions. Returns sent without an RMA may be refused at our discretion and returned to sender at the customer's expense.
 

4. Final Sale Items.

The following items are not eligible for return, exchange, or refund under any circumstances except in cases of manufacturer defect or shipping damage (see Section 5):

• Scratch-and-sniff stickers and any opened sticker sheet

• Custom or made-to-order enamel pins and similar customized merchandise

• Vintage merchandise, including but not limited to vintage pencils and writing implements, which are sold "AS IS" with all faults and may exhibit wear, oxidation, or other characteristics consistent with their age

• Any item marked "Final Sale," "Clearance," or sold at a promotional discount of 25% or more

• Gift cards

Customers are responsible for verifying the suitability of these items prior to purchase.
 

5. Damaged, Defective, or Incorrect Items.

If your order arrives damaged, defective, or contains an item different from what you ordered, you must notify us within seven (7) calendar days of delivery by emailing shane@westbeverlysales.com with your order number and photographs documenting the issue and any external packaging damage. We will, at our sole discretion, either replace the item or issue a full refund of the item price and applicable shipping charges. Our liability under this section is limited to the purchase price of the affected item(s).
 

6. Lost or Undelivered Shipments.

Title and risk of loss for all merchandise pass to the customer upon transfer to the carrier. If carrier tracking indicates a package has been delivered but you have not received it, please first verify the delivery address on your order, check with members of your household and immediate neighbors, and contact your local post office or carrier branch. We will make reasonable efforts to assist in locating undelivered packages but are not responsible for items lost, stolen, or misdelivered after carrier acceptance.
 

7. Return Shipping.

The customer is responsible for return shipping costs on non-defective returns and assumes the risk of loss or damage during return transit. We recommend using a trackable, insured shipping method. Original shipping charges are non-refundable.
 

8. Refund Processing.

Once a returned item is received and inspected, an eligible refund will be issued to the original method of payment within ten (10) business days. Depending on your financial institution, the refund may take additional time to appear on your statement. We reserve the right to issue store credit in lieu of a refund to the original payment method where applicable.
 

9. Order Cancellations.

Orders may be cancelled prior to shipment by contacting us at shane@westbeverlysales.com. Orders that have already been processed, packed, or shipped cannot be cancelled and must be handled under this Return Policy.
 

10. Reservation of Rights.

West Beverly Sales LLC reserves the right to refuse returns, refunds, or future orders from any customer who, in our reasonable judgment, has engaged in return abuse, fraud, or behavior inconsistent with these terms. We further reserve the right to modify this Return Policy at any time; the policy in effect on the date your order was placed shall govern.
 

11. Limitation of Liability.

To the maximum extent permitted by applicable law, the remedies described in this Return Policy are the customer's sole and exclusive remedies for any claim relating to merchandise purchased from West Beverly Sales LLC. In no event shall West Beverly Sales LLC be liable for any incidental, consequential, special, or punitive damages.
 

12. Statutory Rights.

Nothing in this Return Policy is intended to limit or waive any rights you may have under applicable consumer protection or warranty laws in your jurisdiction of residence.
 

13. Governing Law.

This Return Policy is governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles. Any dispute arising under this policy shall be brought exclusively in the state or federal courts located in Cook County, Illinois.
 

14. Contact.

For all return-related inquiries, please contact West Beverly Sales LLC at shane@westbeverlysales.com. Allow up to two (2) business days for a response.